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FAQ

Frequently Asked Questions

Resource Videos

General

WHERE DO I START?

Pick your stage, then pick your Master.

Choose the group stage – Aspiring, Emerging or Accomplished – that best matches where you are at in your artist journey.

Aspiring artists are generally focused on developing their signature style, and want to focus on technique, materials, colour and composition.

Emerging artists are generally focused on making their passion a profitable career, and want to focus on sales and marketing, achieving technical excellence, and making their studio time efficient.

Accomplished artists have become established and successful with their art career – so now what? Mastery!

After picking your stage, choose the Master Artist who aligns with your medium, your subject matter, and who personally resonates with you. You’ll be spending a lot of time with your Master, so make sure you choose a Master who you believe will truly help you!

WHAT CRITERIA DOES A MASTER HAVE TO MEET?

A Mastrius Master must have 20+ years of full-time dedication to their craft. They posess a unique style accompanied by an exceptional level of talent. They also must be passionate about mentorship, teaching and supporting growing artists. 

A few more requirements include: 

  • Experience with teaching workshops and/or mentoring artists
  • Commercial success as evidenced by gallery representation and/or significant online sales
  • Engagement with followers, fans, students, on social media or via an email subscribers list
WHAT IS A NAVIGATOR?

Your Navigator is a growing artist just like you, and is provided by Mastrius to ensure your group operates well, and to ensure your learning needs are met.

Every group includes a Navigator. Navigators are not Master Artists, and are also benefiting from the Master’s mentorship. As fellow artists, they understand your challenges and successes. As experienced facilitators, they’re well equipped to ensure your group runs well and you get full value from your time at Mastrius.

Some of the things your Navigator does are:

  • Ensure the monthly sessions run on schedule, and everyone gets a chance to speak and share
  • Support the Master with preparation
  • Help everyone with the technology
  • Help your group select a new Master (your Navigator will stay with your group after your Master changes)
WHAT IS A STAGE?

There are 3 stages.

Aspiring artists are generally focused on developing their signature style, and want to focus on technique, materials, colour and composition.

Emerging artists are generally focused on making their passion a profitable career, and want to focus on sales and marketing, achieving technical excellence, and making their studio time efficient.

Accomplished artists have become established and successful with their art career – so now what? Mastery!

WHAT HAPPENS IN A MENTORSHIP GROUP?

Mastrius’ Mentorship groups are high-impact apprenticeship communities.

There are a maximum of 8 Member artists in each Mentorship group, plus a Navigator facilitator, plus the Master.

Your group meets with your Master Artist once monthly for a 2 hour live mentoring session using Zoom. Between monthly sessions, you get support and encouragement from your artist peers on Mastrius’ private discussion board, Mastrius Chat.

During the first hour of each monthly session the Master provides feedback on the homework you completed since your last session. The second hour of each session is spent in new teaching, with the teaching focused on what your Master feels you need to know next to progress on your artist journey. Every session ends with a homework assignment related to the teaching.

Since there is no homework to review in the first session, the first hour of the first Mastermind session typically has the Master ensuring they fully understand the needs of each Member. This time is also a great opportunity for you to get to know the other artists in the group.

Our Members tell us the safe community their group provides gives them the encouragement and support essential to venture out into new territory.

WHAT IS THE CURRICULUM?

The curriculum is not pre-decided, and your individual needs will determine what your Master teaches you.

After you register for your Mentorship group, we’ll email a Member Profile form for you to fill out. In this form you’ll tell us about your goals, your challenges, your current skills – all the stuff your Master needs to know to be able to help you out.

Before meeting you, your Master will review your form to understand how to best help you. The curriculum is not pre-decided. The mentoring and training your Master Artist will provide depends on what YOU need to learn. It will be tailored specifically in response to what you’ve told us about YOUR goals and challenges.

I’M VERY NERVOUS ABOUT OTHERS SEEING MY WORK, EVEN THE PEOPLE IN MY MENTORSHIP GROUP. DO I HAVE TO SHARE?

Membership

WHAT HAPPENS BETWEEN MY MONTHLY MENTORING SESSIONS?

Between monthly sessions you share your progress, get help from your peers, and celebrate & encourage each other on Mastrius Chat.

Mastrius Chat is a discussion board that we’ve built specifically for our artists. There’s an area on Mastrius Chat that’s completely private to your group, and your Navigator will also be there to connect with you. Recordings of every monthly session are also posted on Mastrius Chat just in case you miss a session or want to review the discussion.

Your group’s Master will not generally connect on Mastrius Chat. The availability of a world-class Master Artist is extremely limited, so take full advantage of the face-to-face monthly live videoconference sessions. Your Navigator will bring questions raised by the group on Mastrius Chat to your Master, ensuring your needs are addressed in the monthly sessions.

HOW LONG DO I STAY WITH A MASTER?

After 4-6 months, your group is welcome to invite a different Master Artist to come and mentor you.

By bringing in a new Master, your learning journey never needs to grow stale, and you can access the wealth of experience our many different Masters have to offer.

Changing out your group’s Master is optional, and your Navigator will help you through this process.

WHAT MENTORSHIP SESSION RECORDINGS ARE AVAILABLE?

The recording of your last group session with your Master is available for one month until the next group mentoring session.

Existing members in a group will have shared openly, and sometimes quite vulnerably, with their group, and providing a library of session recordings violates confidentiality and trust.  These previously-joined members also paid to participate in these earlier sessions, and it is just not fair to later give them away for free.

In case you’re worried, joining a group after it has already met several times does not diminish or compromise the value you will receive.  You’re starting a relationship with a Master Artist, and not joining a course in progress.

WHAT HAPPENS IF I’M NOT HAPPY?

We truly want Mastrius to give you the support you need, so if you find your first choice of level or of Master isn’t a great fit, we’re happy to help you move into a different group.

In case it’s ever needed, we also offer a 90-day full money-back guarantee.  If – after you gave us feedback on your situation and you provided us the opportunity to make things right – you feel you have not received fair value, we will refund your first 3 months of Mentorship subscription payments. 

No refunds will be given after your 4th month of session attendance.

CAN I JOIN A GROUP THAT HAS ALREADY STARTED?

If a group has space available, you can join anytime.That means the group you’re joining may have already been meeting for a while. Don’t worry that you’ll feel left out or left behind! Your Navigator will be sure to bring you up to speed – and because mentoring is all about responding to your personal needs, the Master will work very hard to ensure your questions are addressed.

Why is my account On Hold?

Check to see if your credit card has expired. If it has not, let registrations@mastrius.com know and we’ll work with you to get your account back on track.

How do I transfer groups?

Click here and fill out the form.

When I cancel, how long do I have access to my account for?

You have access to your account until a day before your recurring renewal date would have occurred.

Billing

HOW DOES THE BILLING WORK? WHAT AM I COMMITTING TO?

Your Mentorship group membership is billed monthly, and there is no minimum commitment.

We do encourage Members to plan to spend at least 6 months at Mastrius, as it takes time for your skills to grow and for meaningful community to develop.

The monthly billing is automatic, and you have access to your account so you can cancel anytime.

Why am I being charGed for my Mentorship session before we meet?
Your membership is always “forward looking”.
Your registration today gives you access to your Mentorship Group for a one-month period, and payment is required before your session just like a typical workshop or course. Your membership will renew each month on the same date as your initial registration, and you can cancel anytime through the My Account portal or your Membership Settings.
Membership guarantees you one of the eight seats in your Group. It includes:
  • a 2-hr live & interactive group mentoring session with your Master
  • access to your private discussion board on MastriusChat, so you can:
    • get to know the Navigator and the other artists in your group
    • suggest topics for your Master to address in an upcoming monthly session
    • support each other’s work on the assigned homework
If the Group has met previously, you can access the last session’s recording to review what the Master taught, and discover the homework that was assigned.
WHY AM I BEING CHARGED AFTER MY GROUP ENDED?

Your monthly subscription is automatic and is tied to a specific Mentorship group.  If a group elects to disband (as opposed to inviting a new Master to mentor them), some members may choose to transfer into a different group, while others may choose to end their subscription.

Sometimes those Members who wish to end their subscription do not notify us in a timely fashion, which can result in them being charged for an extra month.

In the event you are charged for an extra month, after which you inform us that you had intended to cancel, we will refund the extra month’s charge less a $10 administration fee.

In case you’re worried, all members have direct/online access to their account, and you’re able to update payment methods, cancel your subscription, etc. at any time.

How do I update my credit card information?
You can update your credit card information by going to the My Account portal or your Membership Settings. Once there:
  • On the Left-hand side menu find Payment Methods
  • You will have the options to Add Payment Method, Delete, Make Default, or Edit cards.
If you need to make a payment for your group and the system is saying the group is full, please email  so we can get the payment made and your membership reactivated.

Technical

How do I access MastriusChat and what is it for?

MastriusChat is our online community where you can interact with your Master, Mentor, Navigator, and Group via our customized chat platform.

To log in, scroll to the bottom of this page and under MEMBERS, click MastriusChat Login.

How do I reach my Navigator?
Log into your MastriusChat and click on your private group. You can make a post there and tag your Navigator. You can also directly message them by using the private messaging function in MastriusChat
How does the Multiple Groups coupon work?
Checkout the Perks page in MastriusChat.
Why can’t I checkout?

Usually there is an expired event in the cart. Please check your cart and if you are still having issues, contact registrations@mastrius.com and we will be happy to help you.

Still need help? Send us a note!

You may also call us at:

1-833-967-1128 (North America Toll-Free)
+1-587-744-1128 (International Direct Dial)

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